Question 1

How long does shipping take?

Accepted Answer

Shipping times vary by region. Greater Accra: 3-5 days, Ashanti/Central/Eastern: 3-5 days, Other regions: 3-5 days. All orders are processed within 3-5 business days.

Question 2

Do you offer free shipping?

Accepted Answer

Yes! We offer free shipping to Greater Accra region for orders over GH₵200. For other regions, standard shipping rates apply based on location.

Question 3

Can I track my order?

Accepted Answer

Once your order ships, you'll receive a tracking number via email. You can also track your order status in your account dashboard.

Question 4

What if my order is damaged or incorrect?

Accepted Answer

We're sorry if that happens! Contact us immediately at support@selfdiscoverywear.com with your order number and photos. We'll arrange a free replacement or full refund.

Question 5

How do I choose the right size?

Accepted Answer

Each product page includes a detailed size chart. Our T-shirts run true to size, but if you're between sizes, we recommend sizing up for a more comfortable fit.

Question 6

What materials are your products made from?

Accepted Answer

We use high-quality, sustainable materials including 100% organic cotton, cotton blends, and eco-friendly inks for our prints. Each product page lists specific material details.

Question 7

Are your designs fade-resistant?

Accepted Answer

Yes! We use premium printing techniques and high-quality inks that are designed to last. Follow our care instructions for best results.

Question 8

Do you offer custom designs?

Accepted Answer

Currently, we focus on our curated collection of faith-inspired designs. However, we're always open to feedback and suggestions for new designs!

Question 9

What is your return policy?

Accepted Answer

We offer a 30-day return policy. Items must be unworn, unwashed, and in original packaging with tags attached. We provide free return shipping for defective or incorrect items.

Question 10

How do I return an item?

Accepted Answer

Email us at returns@selfdiscoverywear.com with your order number. We'll provide a return authorization and prepaid shipping label. Once we receive your return, refunds are processed within 3-5 business days.

Question 11

Can I exchange for a different size or color?

Accepted Answer

Yes! You can exchange items within 30 days. Contact our customer service team to arrange an exchange. If there's a price difference, we'll handle that during the exchange process.

Question 12

What if I received the wrong item?

Accepted Answer

We'll make it right immediately! Contact us with your order details, and we'll send the correct item right away with free shipping, plus a prepaid return label for the incorrect item.

Question 13

Do I need an account to place an order?

Accepted Answer

While you can checkout as a guest, creating an account allows you to track orders, save your wishlist, view order history, and enjoy faster checkout for future purchases.

Question 14

What payment methods do you accept?

Accepted Answer

We accept all major credit/debit cards, mobile money (MTN, Vodafone, AirtelTigo), and bank transfers through our secure Paystack payment gateway.

Question 15

Is my payment information secure?

Accepted Answer

We use Paystack's secure payment processing with SSL encryption. We never store your payment information on our servers.

Question 16

Can I save multiple addresses?

Accepted Answer

Yes! In your account dashboard, you can save multiple shipping addresses for faster checkout. You can also set a default address for convenience.

Question 17

What does SelfDiscoveryWear represent?

Accepted Answer

We create Christian apparel designed to inspire faith, spark conversations, and encourage self-discovery. Each piece carries a message of hope, love, and spiritual growth.

Question 18

Are you a Christian company?

Accepted Answer

Yes! We're founded on Christian values and our mission is to help believers express their faith boldly while encouraging others in their spiritual journey.

Question 19

Do you donate to charity?

Accepted Answer

We believe in giving back to our community. A portion of our profits supports local churches and Christian ministries in Ghana. We also participate in community outreach programs.

Question 20

How do you choose your designs?

Accepted Answer

Our designs are inspired by Scripture, Christian themes, and messages of hope. We work with Christian artists and designers who share our vision of spreading God's love through fashion.

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